Return & Exchange Policy

To be eligible for a return or exchange, items must be unworn, unused and in their original condition with all tags and packaging intact.

Please keep your order confirmation or order number handy, as it's required to process any return.

You may request a return or exchange within 7 days of receiving your order.

Requests made after 7 days of delivery cannot be accepted.

For hygiene and safety reasons, certain items cannot be returned or exchanged — including opened or used beauty, skincare and fragrance products, and pierced jewelry such as earrings.

Items marked as final sale are also non-returnable.

Contact us within 7 days at hello@shazcorner.com or 01700000000 with your order number and the reason for your return.

Our team will confirm your eligibility and guide you through returning the item to us safely.

Once we receive and inspect your returned item, we'll process your exchange or refund. Refunds are issued within 5–7 working days to your original payment method or as store credit.

For exchanges, we'll dispatch the replacement item as soon as your return is approved.

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with a photo.

We'll arrange a free replacement or a full refund — including any delivery charges — at no cost to you.

For a wrong or damaged item, return shipping is on us — we arrange pickup or reimburse the courier charge. For a change-of-mind return or exchange, the return delivery charge is borne by the customer.

Please pack the item securely with its original tags and packaging so it reaches us in resellable condition.

Once we receive and inspect your return, approved refunds are issued within 5–7 working days. bKash, Nagad and card payments are refunded to the original account; cash-on-delivery orders are refunded via bKash or as store credit, whichever you prefer.

Exchanges are dispatched as soon as the returned item is received and the replacement is in stock.